Cancellation
At RufaStories, we work hard to process and ship your orders quickly so you can enjoy your stickers, magnetic bookmarks, and coloring sheets as soon as possible!
Please review our cancellation policy below:
Order Cancellations
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You may cancel your order within 12 hours of placing it.
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After 12 hours, your order will likely have been processed and sent for fulfillment, and we will not be able to cancel it.
If you need to cancel your order, please contact us immediately at 📧 rufastories@gmail.com with your order number and reason for cancellation.
Custom and Personalized Orders
At this time, we do not offer custom orders. However, if we introduce personalized products in the future, please note that custom orders will not be eligible for cancellation or refund once production has started.
What If My Order Has Already Shipped?
Once an order has shipped, it cannot be canceled. Please refer to our Return Policy for more information if you have concerns about your order.
Need Help?
If you have any questions or issues with your order, please reach out to us at rufastories@gmail.com — we’re always happy to help! 💌