Shipping policy

At RufaStories, we believe the excitement of receiving something new should begin the moment you place your order. Whether it's educational magnets, interactive learning activities, DIY craft kits, or decorative stickers, we take care to ensure your products are packed securely and delivered to your doorstep.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through www.rufastories.com.

1. Shipping Coverage

We currently offer shipping across India, subject to courier service availability and delivery accessibility.

Orders are delivered through trusted third-party courier and logistics partners.

Delivery availability may vary depending on your location and PIN code.

If your location is not serviceable, our team will contact you to discuss available options or arrange an appropriate refund for any payment already collected.

2. Order Processing

Once your order is successfully placed, our team begins preparing it for dispatch.

Every order goes through basic quality checks and careful packaging before being handed over to our delivery partners.

Order processing time:

Business days exclude Sundays and applicable public holidays.

During festivals, promotional sales, or periods of high order volume, processing may take longer than usual.

3. Estimated Delivery Time

Delivery timelines depend on your location, courier availability, and operational conditions.

The estimated delivery date, where available, will be displayed during checkout or communicated after dispatch.

Standard delivery estimate:

Please note that delivery estimates are indicative and not guaranteed unless expressly stated.

Delays may occasionally occur due to weather conditions, public holidays, transport disruptions, remote delivery locations, or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist you if your order is delayed.

4. Shipping Charges

Shipping charges, if applicable, are calculated based on your order value, delivery location, and available shipping options.

The final shipping cost will be displayed at checkout before payment confirmation.

Any free-shipping offers, minimum order requirements, or promotional shipping benefits will be communicated on our website when applicable.

There will be no undisclosed shipping charges added after order confirmation.

5. Order Tracking

Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout, where tracking is available.

You may receive updates through email, SMS, WhatsApp, or other supported communication channels.

Tracking information may take some time to become active after the shipment is handed over to the courier partner.

If you need assistance tracking your order, please contact our customer support team.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete delivery information at checkout.

Please ensure that your address includes the correct:

Recipient name
House or building number
Street and locality
City, state, and PIN code
Active mobile number

If you notice an error in your shipping details, please contact us as soon as possible.

We will attempt to update the information before dispatch, but changes may not be possible once the shipment has been handed over to the courier partner.

Additional shipping charges may apply for reshipping orders returned due to incorrect or incomplete customer-provided addresses, where permitted by law and disclosed before reshipment.

7. Failed Delivery Attempts

Our courier partners may attempt delivery according to their operating procedures.

Delivery may be unsuccessful if:

The recipient is unavailable.
The provided address is incomplete or incorrect.
The contact number is unreachable.
Delivery is refused.
The location is temporarily inaccessible.

If delivery fails, the courier partner may attempt redelivery or return the shipment to us.

For orders returned to our facility, our support team will review the circumstances and communicate the available redelivery or refund options.

Any applicable charges will be explained before further action.

8. Delayed or Lost Shipments

Although we work with logistics partners to ensure timely delivery, occasional shipping delays or lost shipments may occur.

If your order has not arrived within the communicated delivery window, please contact us with your order number.

Our team will coordinate with the courier partner to investigate the shipment.

If a prepaid order is confirmed lost in transit before successful delivery, we will arrange a replacement or appropriate refund in accordance with applicable law.

Customers will not be required to bear the cost of replacing an order confirmed lost in transit due to a shipping failure outside their control.

9. Damaged Packages or Incorrect Deliveries

We take care to pack our products securely before dispatch.

However, if your order arrives damaged, defective, incomplete, or incorrect, please contact us promptly.

To help us investigate, please share:

Your order number
A brief description of the issue
Clear photographs of the product and packaging, where available

Our team will review the issue and arrange an appropriate resolution, including replacement or refund where applicable.

For further information, please refer to our Return & Refund Policy.

10. Multiple Shipments

In certain circumstances, products from the same order may be shipped separately due to packaging requirements, product availability, or logistics arrangements.

If your order is dispatched in multiple shipments, we will make reasonable efforts to provide relevant tracking information.

You will not be charged additional shipping fees for separate shipments initiated by us unless such charges were clearly disclosed and agreed upon at checkout.

11. Order Cancellations Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

We will attempt to process your cancellation request before the order is dispatched.

Once an order has been shipped, cancellation may not be possible through the normal dispatch process.

Any applicable cancellation or refund will be handled according to our published Cancellation and Refund Policy and applicable consumer protection laws.

12. Shipping During Festivals and Sales

During major festivals, seasonal promotions, special offers, or high-demand periods, order processing and delivery may take longer than usual.

We recommend placing time-sensitive orders in advance, especially when purchasing products for festivals, celebrations, birthdays, or gifting occasions.

We will make reasonable efforts to communicate significant delays whenever possible.