Refund policy

The RufaStories Promise

Little products. Big learning. A promise of quality.

At RufaStories, we believe that learning should be fun, creative, and accessible. Every product we create is designed with care to bring meaningful learning experiences, creativity, and joy into homes.

From educational fridge magnets and interactive Velcro learning activities to DIY craft products and decorative stickers, we take pride in the quality of everything we offer.

We understand that sometimes things may not go as expected. If you receive a damaged, defective, incorrect, or incomplete product due to an error on our part, we are committed to resolving the issue fairly.

However, as a small business offering thoughtfully designed products, we request customers to review product descriptions, dimensions, quantities, and specifications carefully before placing an order.

Our return and exchange policy is designed to protect both our customers and our business.

1. Reporting Time Windows

To ensure quick and efficient resolution, please report any product-related issue within the following time frames:

Issue	Reporting Deadline
Damaged or broken product	Within 48 hours of delivery
Manufacturing defect	Within 48 hours of delivery
Incorrect product delivered	Within 3 days of delivery
Missing product or components	Within 48 hours of delivery
Incorrect product ordered by customer	Within 3 days of delivery

Requests received after these periods may not qualify under our standard return and exchange process, subject to applicable consumer rights.

2. Eligible Reasons for Exchange or Replacement

We accept exchange or replacement requests for the following verified situations:

A. Damaged or Defective Products

If your product arrives damaged or has a genuine manufacturing defect, we will arrange an appropriate resolution.

Examples include:

• Educational magnets received torn, damaged, or with significant printing defects.
• Velcro learning sets with missing or defective components.
• MDF craft products received broken or damaged.
• Magnetic wall sheets with manufacturing defects.
• Decorative stickers received damaged or with significant printing defects.

The issue must be reported within 48 hours of delivery.

B. Incorrect Product Delivered

If we accidentally send a different product, design, or variation from the one ordered, we will arrange a replacement at no additional cost.

The issue must be reported within 3 days of delivery.

C. Missing Products or Components

If an item is missing from your order or an educational activity set contains fewer components than advertised, we will verify the claim and arrange dispatch of the missing items at no additional cost.

The issue must be reported within 48 hours of delivery.

3. Products Not Eligible for Return or Exchange

The following situations are generally not eligible for return, exchange, or refund:

• Change of mind after receiving the product.
• Personal dissatisfaction where the product matches its advertised description and is free from defects.
• Products ordered in the wrong size, colour, design, or variation by the customer, except where an exchange is expressly approved.
• Products that have been used, damaged after delivery, or altered by the customer.
• Stickers that have already been peeled, applied, or removed from their backing.
• MDF craft products that have been painted, coloured, glued, or customised after delivery.
• Magnetic wall sheets that have been cut, installed, or modified.
• Velcro learning products with missing components due to use or mishandling.
• Products damaged due to improper application, installation, storage, or usage.
• Clearance, promotional, or discounted products where the final-sale condition was clearly disclosed before purchase.

These exclusions do not override remedies available for products that are defective, incorrectly supplied, or otherwise not as described under applicable law.

4. Special Conditions for RufaStories Products

Educational Fridge Magnets

Magnets must be returned in their original condition, with all supplied pieces intact. Damage caused by cutting, bending, or improper handling after delivery is not covered.

Velcro Learning Sets

All learning boards, cutouts, and supplied Velcro components must be included for an approved return. Missing pieces resulting from customer use are not covered.

Decorative and Festive Stickers

Stickers must remain unused and unapplied for a discretionary exchange. Once the adhesive backing has been removed or the sticker has been applied, change-of-mind exchanges are not accepted.

DIY MDF Craft Products

MDF products that have been painted, decorated, or modified by the customer are not eligible for discretionary exchange.

Magnetic Wall Sheets

Please check the dimensions, colour, surface suitability, and installation requirements before ordering. Products that have been cut or installed are not eligible for change-of-mind returns.

Manufacturing defects and delivery errors will be reviewed separately.

5. Refund Policy

Our first priority is to resolve genuine product issues through replacement or exchange.

Depending on the issue, we may offer:

1. Replacement: A replacement of the same product at no additional cost for a verified defect or an error made by RufaStories.
   
2. Refund: A refund where replacement is unavailable, a refund is required by applicable law, or a refund is otherwise approved by our team.

Approved refunds will normally be initiated within 5–7 business days after the required verification or quality check.

Refunds to the original payment method may take additional time to reflect, depending on the bank or payment provider.

Shipping or handling deductions, where applicable, will be communicated in advance and will not apply where prohibited by law or where RufaStories is responsible for the issue.

We do not ordinarily offer cash or bank refunds solely for change of mind or subjective dissatisfaction with a correctly supplied, defect-free product.

6. How to Request an Exchange or Refund

Step 1: Contact Our Team

Email us at operation.vian@gmail.com or contact us through the customer support information provided on our website.

Please include:

• Your order number.
• Your registered name and contact information.
• A brief explanation of the issue.
• Clear photographs showing the issue.
• An unboxing video, if available

We strongly recommend recording an unboxing video when opening your order, as it can help us verify missing, damaged, or incorrect products more quickly.

However, the absence of an unboxing video alone does not automatically invalidate an otherwise verifiable claim.

Step 2: Request Review

Our team will review the submitted details and normally respond within 1–2 business days.

We may request additional photographs or information to verify the issue.

Step 3: Approval and Collection

Once your request is approved, we will provide instructions for replacement, exchange, return pickup, or another appropriate resolution.

Please do not send any product back without receiving return instructions from our team.

For verified delivery errors or defects attributable to RufaStories, we will cover reasonable return shipping arrangements.

Step 4: Quality Verification and Resolution

Where a physical return is required, the returned product may undergo a quality inspection.

Once the claim is verified, we will arrange the approved replacement, store credit, or refund.

7. Shipping Charges for Exchanges

If the error is ours:

For verified damaged, defective, incorrect, or incomplete orders attributable to RufaStories, the approved replacement and applicable return shipping will be free of charge.

If the error is the customer's:

If an exchange is exceptionally approved for an incorrectly selected product, size, or variation, the customer may be responsible for reverse shipping and redelivery charges.

Any applicable charges will be disclosed before confirming the exchange.

8. Order Cancellation Policy

Orders may be cancelled before dispatch, subject to their processing status.

Once an order has been shipped, cancellation may no longer be possible.

For products that are personalised, customised, or specially made to order, cancellation may be restricted once production has begun, provided the restriction was disclosed before purchase and is consistent with applicable law.

To request cancellation, contact our customer support team as soon as possible with your order number.

Approved cancellation refunds will be processed to the original payment method within the communicated refund timeline.

9. Additional Terms and Conditions

• Customers should check the product dimensions, quantities, colours, and specifications before placing an order.
• Return requests must include sufficient information for verification.
• Returned products should include the original packaging and supplied accessories wherever reasonably possible.
• RufaStories may request additional evidence when investigating suspected misuse or fraudulent claims.
• Return or replacement eligibility will be determined based on the product condition, order details, supporting evidence, and applicable consumer protection laws.
• Promotional offers, coupon discounts, and special sale conditions may have additional terms disclosed at the time of purchase.
• RufaStories reserves the right to update this policy for future purchases. Any changes will be published on our website.
• Nothing in this policy limits or excludes customers' statutory rights under applicable Indian consumer protection laws.

10. Quick Reference

Situation	Resolution
Damaged product received	Free replacement or appropriate remedy
Manufacturing defect	Replacement,, or eligible refund
Wrong product sent by RufaStories	Free replacement or appropriate remedy
Missing items in the package	Free dispatch of missing items
Customer ordered wrong product	Exchange only if specially approved
Change of mind	Not ordinarily eligible
Product matches description but customer is dissatisfied	Not ordinarily eligible
Stickers already applied	No change-of-mind exchange
MDF products already painted	No change-of-mind exchange
Magnetic wall sheet already cut or installed	No change-of-mind exchange
Promotional or clearance purchase	Subject to disclosed sale terms and statutory rights
Replacement unavailable for verified defect	Store credit by agreement or eligible refund

11. Contact RufaStories

For assistance with returns, exchanges, refunds, or product-related concerns, please contact:

RufaStories Customer Support

Website: www.rufastories.com

Email: operation.vian@gmail.com

Phone: +91 8130653552

We are committed to making your RufaStories shopping experience enjoyable, reliable, and worry-free.

Thank you for supporting RufaStories — where little hands discover big possibilities.